Have you of all time gone to a eating house and after telling your nutrient saw your waiter/waitress clout it into a touch screen terminus? Of class you have. 9 out of 10 times that system and terminal are known as a Micros POS system. POS, which stands for Point of Sale package, is any location where a sale occurs. A POS system/terminal refers to the hardware and package which allow for the sale to take topographic point. Most people watching their waiter/waitress utilizing the terminus likely assume that after puting an order into the system the kitchen in the dorsum knows what to do and that ‘s fundamentally it. The truth is that POS terminuss and systems are complex direction information systems which can be important to the success of companies who use them. Harmonizing to a recent article in Entrepreneur magazine POS plans “ allow you track use, proctor alterations in unit dollar costs, cipher when you need to reorder, and analyze stock list degrees on an individual footing. ” In add-on “ you can even command stock list right at the hard currency registry with point-of-sale ( POS ) package systems. POS package records each sale when it happens, so your stock list records are ever up-to-date ” ( “ Point of sale, ” Entrepreneur, 2011 ) . Since you can obtain more information than would be possible with a normal system, POS systems allow you to run studies based on a company ‘s merchandising history which in bend allows concern proprietors to do better ordination and selling determinations. With POS systems you can analyze gross revenues informations and track how good specific points of your shelves sell, leting you to order stock list more accurately. This is cardinal in a eating house state of affairs where stock list is perishable and can run out if excessively much is ordered and non used in a timely manner. For other companies who sell not perishable stock list a POS system will assist increase hard currency flow by leting buyers to order merely what is necessary on the shelves. The systems are besides convenient for directors because saloon codifications can be used to track stock list and consumers can pay easy because the POS terminuss can accept recognition cards. Although POS systems clearly have their benefits there are a few cons that concern proprietors should see. First implementing a trade name new POS system can be a dearly-won disbursal up forepart. In the long tally it should pay for itself but many eating house proprietors have limited hard currency flows to work with. Second a new system will take clip to develop employees and input all of the information needed to run successfully. Teaching employees a whole new system can be hard and difficult to carry through while a concern ‘s doors are unfastened functioning clients. Last many POS systems require internet connexions ( which can crash on occasion ) and be a monthly fee ( “ Professionals and cons, ” 2010 ) .

Micros Company overview

The Micros Company has been the leader in the POS package and terminal markets for about a decennary. The company ‘s central office is in Columbia, Maryland where they manufacture POS hardware, package, and services for eating houses, hotels, cordial reception locales ( spheres, ball Parkss, and amusement Parkss ) and other similar markets. The company employs over 4,600 people and has an impressive client list including Hilton Hotels, La Madeline, MGM Mirage, and Marriot International ( “ Micros systems inc. , ” 2011 ) . As of 2003 the Micros Company controlled approximately 35 % of the market portion, a figure which has dramatically increased over the last 8 old ages ( “ Hospitality direction systems, ” 2010 ) . Since 2006 the company ‘s stock monetary values has climbed from $ 15 to $ 51 and experts predict even further growing ( “ Micros systems inc. , ” 2011 ) . Micros ‘ is loved by eating house proprietors and everyone who works in the industry. Harmonizing to an interview with Desera DeMarie ( a long clip waiter in NYC ) “ Micros is easy to utilize and utile because everyone who uses it. Basically when you work for one eating house and move to another you can easy exchange occupations because you already cognize how everything works ” . In another interview with eating house proprietor Nick Santoro he saw his net incomes addition after implementing Micros into his eating house, “ I do n’t cognize how I lived without it. Everyone, my servers, my chefs, and my directors are now able to manage clients and run the whole topographic point drum sander than earlier. We are doing more money now than we used to and I can maintain path of everything ” .

Micros Product Line

The Micros Company offers a broad choice of merchandises and services to concerns in demand of POS systems. Harmonizing to the Company ‘s web site there are over 10 different types of solutions Micros can offer.


This is the most widely used ( and most frequently recognized ) POS system Micros sells. The full merchandise is “ engineering independent, running on MS SQL, Oracle, and Multiple Windows platforms ” ( “ Micros merchandises, ” 2011 ) and can manage both individual shop operations as good multiple ( even 100s ) of locations. The bundle besides allows scrutinizing and informational analysis to be sent right to concern proprietors computing machines for easy informations direction. This is the system which is most frequently found at bars and eating houses when waiters place orders and print cheques for clients.

Figure 1 MICROS 9700


This is Micros ‘ first SOA package. SOA which stands for Service Oriented Architecture is fundamentally a aggregation of services which operate and communicate with each other ( “ Service-oriented architecture ( soa ) , ” 2009 ) . This POS bundle integrates all facets of a concern including concern maps, “ belongings direction systems, paperless kitchen show systems, recognition card interfaces, and coverage at the single belongings or gross centre to guarantee uninterrupted system operation ” ( “ Micros merchandises, ” 2011 ) . This is fundamentally a manner for a concern with multiple locations to run the whole company on one system but at the same clip keeps path of each single location.

Figure 2 MICROS Simphony

RES 4.0

The best option to guarantee client service and table turnover. This system has tools for the back office, helps to pull off restaurant operations and includes methods to track and guarantee the highest degrees of invitee services ( “ Micros merchandises, ” 2011 ) .


Allows users to hive away informations and concern information online so it can be retrieved anyplace at any clip.

Others Include





Mircos 3700



Mircos Retail


Micros Rating Scale

When sing a POS system there are a few characteristics to see. First the most of import is system “ easiness of usage ” . If the POS package is non user friendly it is non truly deserving implementing into a concern. It takes clip to develop new employees how to utilize a system and that clip costs money. Next is “ input of gross revenues information ” . A good POS system will let for stock list codifications to be entered manually or automatically ( by utilizing saloon codifications ) . Once the codification has been entered the gross revenues monetary value can be computed “ at multiple measures and supply a running sum. Many systems make it easy to come in gross revenues manually when needed by allowing you search for stock list codifications based on a partial ware figure, description, fabricating codification or seller ” ( “ Point of sale, ” Entrepreneur, 2011 ) . Next is “ available preparation ” , which means how easy it is to develop person on the system. Another of import characteristic is “ cost effectivity ” . This is highly of import because its what every concern proprietor demands. A quality POS system should in the long tally generate more income for a concern than a concern without a POS system. Other points to see include: “ handiness of client service ” , ” security ” , “ and updating merchandise information ” . The tabular array below shows how the Micros household of merchandises ranks out of a mark of 100. Each of the 7 classs has their ain weighted value. Overall Micros systems achieve a entire mark of 96/100. The systems work great, are easy to utilize, offer good clients support, safely store client informations, and although might be ab initio expensive to implement will pay for themselves in the long tally.


Weighted Percentage out of 100

Actual Mark

Ease of usage

15 %


Input signal of Gross saless Info

15 %


Available Training

10 %


Cost Effectiveness

25 %


Handiness of Customer Service

10 %



15 %


Updating Product Info

10 %


Entire Mark